Your privacy matters to us. This policy explains what personal information Horizon Immigration Consultants collects, why we collect it, how we use it, and your rights in relation to it. Please read it carefully before using our website or engaging our services.
1. Who We Are
Horizon Immigration Consultants ("Horizon", "we", "us", "our") is an immigration consultancy firm providing visa advice, skilled migration assistance, work permit guidance, and related services. Our registered office is located at:
We act as the data controller for personal information collected through our website horizonimmigration.com.au and in connection with our consulting services.
2. Information We Collect
2.1 Information You Provide Directly
- Full name, email address, phone number and country of residence
- Passport details, date of birth and nationality (where required for visa assessment)
- Employment history, qualifications and skills information
- Family composition and relationship details relevant to visa applications
- Financial information where required by immigration authorities
- Messages, enquiries and correspondence you send to us
2.2 Information Collected Automatically
- IP address, browser type, device type and operating system
- Pages visited, time on site, referral source and clickstream data
- Cookie identifiers and similar tracking technologies (see Section 9)
2.3 Information from Third Parties
- Publicly available professional information (e.g. LinkedIn profiles shared with us)
- Referral information from partners or introducers
- Government and immigration authority records as permitted by law
3. How We Use Your Information
We use your personal information for the following purposes:
- To assess your eligibility for visa and migration programs
- To prepare, lodge and manage visa applications on your behalf
- To communicate with you about your case, appointments and updates
- To comply with our legal and regulatory obligations as immigration consultants
- To send you relevant immigration news, updates and service information (with your consent)
- To improve our website, services and internal processes
- To prevent fraud, protect security and enforce our agreements
We rely on the following legal bases for processing: performance of a contract (providing our services), legitimate interests (improving services, security), legal obligation (compliance with immigration law), and consent (marketing communications).
4. Disclosure to Third Parties
We may share your personal information with:
- Immigration authorities — including the Department of Home Affairs (Australia), Immigration New Zealand, and relevant European government agencies, as required to process your application
- Skills assessment bodies — such as Engineers Australia, AHPRA, VETASSESS and equivalent bodies
- Registered Migration Agents and legal advisors acting on your behalf
- Document translation and verification services engaged to support your application
- IT service providers — including web hosting, email, CRM and secure file storage providers, bound by data processing agreements
- Professional advisors — accountants, insurers and legal counsel under confidentiality obligations
We do not sell, rent or trade your personal information to any third party for marketing purposes.
5. International Data Transfers
Given the nature of immigration services, your personal information will necessarily be transferred to and processed in the countries to which you are applying to migrate — including Australia, New Zealand, and European Union member states. These transfers are made because they are necessary to perform the services you have engaged us to provide.
Where we transfer data to third-party service providers located outside India or your country of residence, we take steps to ensure appropriate safeguards are in place, including standard contractual clauses or equivalent protections recognised under applicable law.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. These include:
- SSL/TLS encryption for data transmitted via our website
- Password-protected, access-controlled systems for client files
- Restricted staff access on a need-to-know basis
- Secure deletion of data that is no longer required
No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Retention of Personal Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements. Specifically:
- Client files are retained for a minimum of 7 years after the conclusion of our engagement, as required by professional obligations and applicable law
- Website enquiry data is retained for up to 2 years unless a client relationship is established
- Marketing consent records are retained until consent is withdrawn
8. Your Rights
Depending on your country of residence, you may have the following rights regarding your personal information:
- Access — to request a copy of the personal information we hold about you
- Correction — to request correction of inaccurate or incomplete information
- Deletion — to request erasure of your data (subject to our legal retention obligations)
- Portability — to receive your data in a structured, machine-readable format
- Objection — to object to certain types of processing, including direct marketing
- Withdrawal of Consent — to withdraw consent for marketing communications at any time
- Complaint — to lodge a complaint with the relevant data protection authority in your jurisdiction
To exercise any of these rights, please contact us at the details in Section 12.
9. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyse site usage and support our marketing efforts. Cookies used include:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies — to deliver relevant advertisements (only with consent)
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of essential and analytics cookies.
10. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent. If you believe we have inadvertently collected information about a child, please contact us immediately and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us: